You will receive an order confirmation via email.
Please contact us immediately via email or phone to cancel an order. If you contact us within minutes of placing your order, we can cancel and replace the order. However, once an order begins processing, no changes can be made. In this case, we ask that you please wait until the order arrives and follow the standard return policy process. Sales items may not be returned or exchanged.
Most orders are shipped within 1-3 business day after they are placed.
Please note that during holidays, standard orders may take up to 5 days to process and ship.
We use UPS ground shipping for all orders in the continental U.S. Orders arrive within 4-7 business days unless the Express shipping option is chosen at checkout.
If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s), you will see the UPS tracking number. Click on it to see the status of your shipment. You'll also receive a confirmation email to the contact info provided with the tracking number.
If we are unable to ship your order you will be notified via email. SHUSHOP reserves the right to cancel your order at its sole discretion whether you have received a confirmation or charged your payment method if the goods are unavailable. If we've collected payment for the order, a full refund will be issued to the same payment method.
Please note: While it is our practice to confirm orders by email, the receipt of an email order confirmation does not comprise our acceptance of an order or confirmation of an offer to sell a product.
You can click the search bar in the corner of every webpage and type what model or style you would like to find. You can use the search by a style name or category (Example: type “RINA” or "BOOTS") and all the styles in that category will display. Then you can use the "Filter by" categories to find the styles that have the color, size, and price you are looking for.